Who we are
CDAS (Stoke-on-Trent Community Drug and Alcohol Service) provides support for people affected by drugs or alcohol in Stoke-on-Trent - whether they are experiencing challenges themselves or supporting someone who is. We're not here to judge. We're here to empower people to take control of their own journey, offering open, encouraging support along the way.
CDAS is delivered in partnership by WithYou and BAC O'Connor.
WithYou is the data controller and is responsible for how personal information is collected, used and protected.
You can read the full WithYou privacy policy here: https://www.wearewithyou.org.uk/privacy-notice
What we collect
We may collect the following information:
- name
- contact information including postal address, email address and telephone number
- information about your web browser capabilities, pages you view and traffic source
- any information you send to us in an email or form submission
Why we need it
We collect information to:
- respond to enquiries, referrals or complaints
- provide information about support
- improve the CDAS website and digital services
- meet legal, regulatory and safeguarding responsibilities
The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse our website.
The legal basis we use under the General Data Protection Regulation for the processing of personal data is based on:
- Consent - when you choose to contact us or submit information
- Legitimate interests - to run, manage, and improve the website and services
- Legal obligations - where the law requires information to be kept or shared
Security
The information you provide will be held securely by us and/or our data processors, whether the information is in electronic or physical format. We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
How we use cookies
A cookie is a small file which may be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual by remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can use this link to change your cookie preferences for our website at any time.
We use the following cookies on our website:
Cookie acceptance
When you visit this site for the first time, a message about cookies appears on the screen. Once the cookie is set, the message will disappear. You can change your preferences by visiting this page.
Google Analytics
Google Analytics provides anonymous statistics on website usage. Cookies are used to track the source of a visitor, their session on the website (to associate multiple page views to one visit) and whether they are a new or returning visitor.
Social media
If you contact us on social media, for example Facebook or Instagram, you agree to their terms and conditions and understand that information posted in the public domain is not confidential.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
WithYou webchat
Our website contains links to the WithYou webchat service.
We use a third party provider for the webchat service on www.wearewithyou.org.uk, www.thinkaction.org.uk and their subdomains. This software is provided by Livechatinc and staffed by With You.
LiveChat has their own privacy policy, which we would suggest you familiarise yourself with if you have any concerns about how they may use your personal data.
Giving your consent
To record, use or share your personal information we must ask for your consent.
Our web chat will ask you to give your consent prior to starting the conversation. However, before we share any information we will again ask for your consent and explain why we need to share the information and with whom.
You have the right to withdraw your consent at any point during the chat or afterwards. You can do so by either talking to the advisor or, if it is after the conversation, by emailing the IG team at data.protection@wearewithyou.org.uk.
What information we collect
If you use the webchat service there’s information that is visible to us, including your IP address, where on our website you’ve come from and the type of device you’re using.
Your email address will be visible to the advisor in the transcript if you choose to have the transcript sent to it after your conversation with us.
We keep the transcripts of individual chats in a secure online database for two years, in case you come back to us with a query, or if you decide that you want a copy of your personal data. in line with data protection law.
Webchat advisors are able to see what you’re typing. This speeds up how quickly we can get you the right support.
Our advisors won’t ask for personal information that identifies you. The only identifiable information that we have when someone accesses the webchat is the IP address of the device they you’re using.
How we share this information
We may use and share aggregated information for training and quality assurance purposes to deliver, advertise and improve our services. Aggregated information is data that has been mixed together and summarised. Individuals can’t be identified from the summary.
With You doesn’t sell, trade or rent any personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as stated in this privacy policy or with your consent.
If it is felt that there is immediate danger to you or to another individual, we may share your IP address with the police. They will be able to trace the IP address back to the device that was used. We would only do this if there was real concern for your or someone else’s immediate safety.
Applying for a job
Our recruitment is managed through third party provider MHR.
MHR have their own privacy policy https://mhrglobal.com/uk/en/itrent
What personal information we collect
We collect the information you enter about yourself to show your suitability for the job. This includes personal information and contact details, so that we can get in touch to update you about the progress of your job application, interviews and so on. We also collect sensitive personal information for equal opportunities monitoring, but you can choose not to answer the questions.
How we protect your personal information
We keep everything secure and personalised to you by asking you to create an account using an email address and password for our job application system. By creating an account, we understand that you’re happy for us to process the information you give us for the purposes of applying for and hearing about jobs with With You.
Your information is stored securely on a database hosted by MHR and only our administration and human resources staff have access to your personal information. Your application is then sent using our internal email to the managers and other interview panel members. Once the interviews are over, we will store your application for six months. During that time, if you didn’t get the job and a similar job comes up, we may contact you and ask you to apply. You can use some of the data you’ve already saved in your account for the new application. Paper copies are stored in locked cabinets and digital copies are stored on restricted areas of our secure servers.
How we use your personal information
We use the information you enter on your application for recruitment purposes. We may also use your information to help us improve our systems and processes, but we will remove any identifiable information first.
We will pass on your personal information within With You so that the right managers and decision makers get to see it. We will not share your information outside With You unless doing so would prevent serious harm. We will usually seek your consent if this is the case.
What to do if your information is incorrect
You can change the information you enter into our job applications forms until you have submitted the application. If something is incorrect after this time, please email feedback@wearewithyou.org.uk
If you change your mind and want to delete your account, log in and go to My Profile.
Your rights
If you would like to know what data we hold about you, or you need to tell us about any changes in your personal information, you can write to us at: We Are With You, Attention of: Data Protection Officer, 79 Clerkenwell Road, Farringdon, London EC1R 5AR or you can email us: data.protection@wearewithyou.org.uk
You can find out more about your information rights on the Information Commissioner's Office (ICO) website, or if you have any questions about how we process your personal data, or a concern about it, you can contact our Data Protection Officer by email: data.protection@wearewithyou.org.uk
If you are unhappy about the way we process your personal data, and you don't feel that we have addressed your concern satisfactorily, you have the right to escalate your concern or dissatisfaction to the ICO. The easiest way to do this is by completing their online form, but you can also contact the ICO by phone or by online chat.